Purpose
Definition of Terms
The terms used in these Terms and Conditions are defined as follows. The term "member" means a person who enters into a use contract in accordance with these terms and conditions and uses the services provided by the company.
The term "temporary member" means a member who does not link or authenticate account information with an external account or uses the service through guest login.
The term "mobile device" means a mobile phone, smartphone, mobile information terminal (PDA), tablet, etc., which can be used by downloading or installing content through a network.
"Account information" refers to the member's member number, external account information, device information, nickname, profile picture, friend list, etc., game usage information (character information, item, level, etc.), and payment information.
"Content" means any paid or free content (game and network services, applications, game money, game items, etc.) digitally produced by the company in connection with the provision of services for use as a mobile device.
"Paid payment" means payment through a payment company recognized by the company to purchase or use content in the service.
The term "open market" means an e-commerce environment built to install applications and make paid payments on mobile devices.
The term "affiliated service" means an individual or any service provided by a company in partnership with another mobile platform service provider that enables the service to be used on a mobile device using subscription information, profile photos, etc. of an affiliated mobile platform.
The term "payment company" means a company that provides electronic payment methods available in the open market, such as credit cards and mobile phone payments.
The term "application" means any program that is downloaded, installed, and used through a mobile device to use the services provided by the company.
The term "game service" means a game played by a member on a mobile device and an accompanying service as one of the services provided by the company.
Except as provided in paragraph 1 of this Article, the definition of terms used in these Terms and Conditions shall be governed by relevant laws and service-specific policies, unless otherwise specified.
Provision of company information, etc
The Company shall publish the following information on the application download page in the open market or on settings, help, etc. in the game service designated by the Company so that members can easily know. However, personal information handling policies and terms and conditions can be viewed by members through the connection screen.
Name of trade name and representative
Location address of business office (including address where member's complaint can be handled)
Phone number, e-mail address
Business registration number
Mail order business report number
Personal Information Processing Policy
Service Terms and Conditions
Effect of Terms and Conditions and Changes
These terms and conditions are subject to the terms and conditions from the time when the member agrees to the terms and conditions while downloading the application or using the game service, and if there is a change in the terms and conditions, the changed terms and conditions take effect.
The company will post the contents of these terms and conditions within the game service or on its connection screen so that members can know them. In this case, important information such as service suspension, subscription withdrawal, refund, contract cancellation and cancellation, company's disclaimer, etc. shall be clearly displayed in bold, color, code, or through a separate connection screen.
If the company revises the terms and conditions, it shall specify the date of application, details of the revision, and reasons for the revision, and notify the member by posting it on the game service or its connection screen at least 7 days before the application date. However, if the change is a disadvantage to the member or a significant change, it shall be notified in the same manner as in the text by 30 days before the application date and notified to the member by the method under Article 28 (1). In this case, the contents before and after the revision are clearly compared and displayed for members to understand.
Members have the right to reject the changed terms and conditions. Members who have objections to changes in the terms and conditions may stop using the game service and terminate (withdrawal) the use contract. If you continue to use the service after the effective date of the changed terms and conditions, you will be considered to have agreed to the changed terms and conditions, and if a member uses the service after the effective date, you will be deemed to have agreed to the revised terms and conditions.
The Company shall take measures to enable its members to inquire and respond to the contents of these Terms and Conditions with the Company.
The company may amend these terms and conditions to the extent that it does not violate related laws such as the Consumer Protection Act in E-Commerce, the Regulation of Terms, the Game Industry Promotion Act, the Information and Communication Network Use Promotion and Information Protection Act, and the Content Industry Promotion Act.
Conclusion and application of use contracts
The use contract is concluded by the person who wants to become a member (hereinafter referred to as the "Applicant") agreeing to the contents of these terms and conditions, then applying for service use, and the company accepts the application.
Members must apply for use with their correct information. If you falsely enter your real name or identification information or steal another person's personal information, you cannot claim the members' rights under these terms and conditions, and the company may cancel or terminate the contract without a refund.
Members must apply for use using mobile devices such as their own smartphones and tablet PCs. If you apply for use by stealing a mobile device owned by another person, there may be disadvantages such as restrictions on the use of some game services or deletion of game service usage records. In particular, if it is confirmed that a mobile device owned by another person has been stolen in the future, the use of game services on the mobile device may be restricted.
In principle, the company accepts the application of the applicant. However, the company may refuse to accept any of the following applications for use.
Where the contents of the application for use are falsely stated or the requirements for the application for use are not met
If the company does not provide the service or applies for use through abnormal or bypass methods in a country where it has not decided to provide it
Where an application for use is made for the purpose of conducting activities prohibited by the current statutes, such as the Game Industry Promotion Act
Where an application is made for the purpose of hindering the well-being and order of society or the good customs or for the purpose of hindering the interests of the company
If you want to use the service for illegal purposes
Where a service is intended to be used for the purpose of pursuing profit
When a company applies for use through a mobile device, program, etc. that restricts the use of the service
Where an application for use is filed in violation of Article 7
Where it is impossible to confirm due to failure to pay the usage fee or incorrect payment
Where the applicant has previously lost his/her membership or has a limited record under these terms and conditions
Where there is a record of paying or paying fees by using or stealing a third party's credit card, wired/wireless phone, bank account, etc. without permission
Where consent is deemed inappropriate for other reasons equivalent to each subparagraph
In any of the following cases, the Company may withhold its consent until the grounds therefor are resolved.
If there is no room for the company's facilities, it is difficult to support certain mobile devices, or if there is a technical problem
In the event of technical difficulties, such as a failure of a service or payment method
Where it is deemed difficult to accept the application for use due to other reasons equivalent to each of the above subparagraphs
The company may provide temporary membership functions for game services for the convenience of members.
During the use of the temporary membership function, account information may be deleted or records may not be checked, and the account information of the game service used through the temporary membership function may not be linked or transferred later. In this case, the Company does not guarantee the recovery of the account information and is not liable for compensation or damages. However, this is not the case in the case of intentional or gross negligence of the company.
If you have changed your mobile device
Modifications or initialization of mobile devices
When all or part of the content, such as an application, is deleted from the mobile device
The company may accept the application by adding conditions that divide the usage time, number of use, service menu, etc. by class according to the relevant laws or policies of the company or open market operator.
Rules other than the terms and conditions
The Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on the Promotion of the Game Industry, and the interpretation of these terms and conditions, It is in accordance with related laws or commercial practices such as the Act on Promotion of Information and Communication Network Use and Information Protection, and the Content Industry Promotion Act.
Protection and use of personal information
The company strives to protect the member's personal information, including the member's registration information, as prescribed by the relevant laws. The protection and use of personal information of members are subject to relevant laws and the company's personal information processing policy. However, the company's personal information processing policy does not apply to the company's official website and linked sites other than game services.
If necessary for identification, the company may notify the member of the reason (use) and request the member's ID card or a certificate to replace it. The company shall not use this for any purpose other than the purpose notified in advance, and shall destroy it in a manner that cannot be immediately regenerated when the purpose is achieved.
If a member needs to provide information to the company in order to use the game service, he/she must provide the right information and cannot be protected from disadvantages caused by providing false information. In addition, if there is a change in personal information, it must be changed immediately, and damage caused by delay or omission of the member's personal information change is the member's responsibility.
The company shall not be responsible for all information, including the account information of the member exposed due to reasons attributable to the member. However, this is not the case for reasons attributable to the company.
Duty of Company
The company faithfully complies with the exercise of rights and obligations prescribed in the relevant laws and regulations and these terms and conditions in good faith.
The company shall have a security system to protect personal information so that members can use the service safely, and shall disclose and comply with the personal information handling policy. Except as otherwise provided in these Terms and Conditions and the Privacy Policy, the Company shall not disclose or provide the Member's personal information to any third party.
The company strives to provide continuous and stable services. If a facility fails or data is lost or damaged during improvement work, we will do our best to repair or repair it
Duty of Members
A member shall not.
The act of entering or registering false information or other person's information when signing or changing a use contract
Impersonating the company's management team, executives and employees, or officials
Acts that the company may objectively judge or considerably suspect that other members' information has been stolen or used abnormally
Obstructing others from using the service
Intentionally obstructing the normal provision of the company's services
Producing, distributing, using, or advertising computer programs or devices that are not provided or approved by the company
Using computer programs, devices, or devices that have not been provided or approved by the company for the purpose of disabling technical protection measures of game services or hindering normal operation
Abuse of bugs in game services or acquire records, scores, game money, items, etc. in an abnormal way
Obtaining abnormal records, scores, game money, items, etc. by avoiding or bypassing the normal order, balance, and rules of game services using programs that have not been approved in advance by the company
Performing for-profit activities using game services without prior approval from the company
Trading member accounts with others or trading cash, game money, items, etc. in the account with others
The act of disseminating to others by transmitting, posting, e-mail, or other means infringing on intellectual property rights, such as copyrights of the company or a third party
Reproducing information obtained through game services for purposes other than the use of game services without the prior approval of the company, using it for publication, broadcasting, etc., or providing it to a third party
Teasing, threatening, insulting, or continuing to cause pain or inconvenience to a particular member
The act of transmitting, posting, e-mail, or other means of disseminating information that is insulting or personal information that may infringe on the honor or privacy of others
The act of distributing obscene information, sentences, shapes, sounds, and videos to others by sending, posting, e-mail, or other means in violation of public order and customs
An act that is objectively judged to be related to a crime
Other acts in violation of relevant laws and regulations
Members shall check and comply with the matters stipulated in these Terms and Conditions and other notices determined by the company.
The Company shall provide specific types of acts falling under any of the following paragraphs (1) through (2), and the Member shall be obliged to comply with them.
Restrictions on members' account names, character names, guild names, and other services or names used within the game world
Restrictions on chat content and methods
Restrictions on the use of bulletin boards
Restrictions on the use of services and how to play games
Other matters deemed necessary by the company for the operation of game services to the extent that it does not infringe on the essential rights of members to use game services
When using game services, a member shall not issue or lend his/her own mobile phone, tablet PC, or other mobile devices to others, and shall manage them so as not to be lost. The company is not responsible for any problems caused by the issuance, rental, or loss of its own devices to others.
Members should set up a payment password function provided by each open market to prevent fraudulent payments from being made. The company is not responsible for problems caused by not setting up payment password functions, etc.
Provision of Service
The company shall immediately make the game service available to the members who have completed the use contract pursuant to Article 5. However, for some services, you can start the service on a specified date according to your company's needs.
In providing game services to members, the Company may provide other additional services, including those provided in these Terms and Conditions.
Use of Services
The game service is provided for a fixed time according to the company's business policy. The company will guide the service delivery time in a manner appropriate to the game service or notice, and provide it 24 hours a day unless otherwise indicated or announced.
The company provides services using a dedicated application or network for mobile devices. Members can download and install the application or use the network to use the service for free or for a fee.
In the case of paid services, you must pay the fee specified in the service to use them. If you download an application or use the service over the network, you may incur additional charges set by the mobile carrier you signed up for.
For downloaded and installed applications or network services, it is provided to suit the characteristics of the mobile device or carrier, and may not be able to use all or part of the game service if the mobile device is changed, renumbered, or roaming abroad, in this case, the company is not responsible.
For downloaded and installed applications or services that are used over the network, background work may proceed. At this time, additional charges may be incurred to suit the characteristics of the mobile device or mobile carrier, and the company is not responsible for such matters.
In the case of games that are not available to teenagers, children and teenagers under the age of 18 cannot use the game service under the relevant laws.
Attribution of Copyright, etc.
Copyright and other intellectual property rights to the content produced by the company are owned by the company. In relation to game services, the company only grants members the right to use games, characters, game items, game money, points, etc. according to the terms of use set by the company, and the member cannot dispose of them, such as transfer, sale, or collateral.
Members shall not reproduce, transmit, publish, distribute, broadcast or otherwise use any information obtained by using the company's game services to which intellectual property rights belong to the company or its provider for profit or use by a third party.
You authorize the Company to use communications, images, sounds, and all materials and information (hereinafter referred to as "User Content") including dialogue text visible within the Company's game services or uploaded or transmitted by the Member or other Members through the Company's services in the following ways and conditions.
Using the user's content, changing the editing format, and other modifications (It can be used in any form, such as public announcement, reproduction, performance, transmission, distribution, broadcasting, secondary work creation, etc., and there is no restriction on the period and region of use.)
Do not sell, rent, or transfer user content for the purpose of transaction without the prior consent of the member who produced the user content
The company does not use the contents of users that are invisible and not integrated with the game service (e.g., posts on general bulletin boards, etc.) commercially without the explicit consent of the members, and the members may delete these "user contents" at any time.
The company may delete, move, or refuse to register any posts or contents in the game service posted or registered by the member without prior notice if it deems them to be prohibited under these Terms and Conditions.
A person whose legal interests are violated by information posted on a site operated by the company, etc. may request the company to delete the information or publish the contents of the rebuttal. In this case, the Company will promptly take the necessary action and notify the applicant.
Paragraph 3 is valid while the company operates the game service and will continue to apply after the termination of the member's contract or withdrawal.
Products used
The company may provide services that members can use without additional cost payment (hereinafter referred to as "free service") and services that pay and use the company's pre-set fee (hereinafter referred to as "paid service"), and the members may select and use the service.
The company may discount or adjust the amount of existing paid services, change the contents and composition of paid services, or launch new paid services without prior notice, and the company shall not be responsible for adjusting the amount of paid services or changing the contents of paid services.
Payment methods for the use of paid services can be made through a method predetermined by the company or a method determined by an open market operator.
In relation to the use of paid services under paragraph (1), after applying for the use of paid services selected by the member, the member shall faithfully pay the price for the use of paid services.
The price of the paid service is based on the price indicated in the store in the game service, but the expected payment at the time of purchase and the actual billing amount may vary due to the exchange rate and fees when paying in foreign currency.
Payment limits for paid services can be adjusted according to the policies of companies, open market operators, payment companies, and government policies.
If some of the content or services purchased by the member are used, the paid service will be deducted first, and then the free service will be deducted. If you only have paid services, the order of deduction is based on the first-in-first-out method (the method of deduction in the order obtained first). However, the application method may vary depending on the situation of the game service, and in this case, it is notified within the game service or through the customer support page.
Paid services purchased by members are only available on devices downloaded or installed by default. However, if the device can be changed to account sharing according to the characteristics of the open market store and the application store, follow the policy of the store. If you change your device, change your number, or roam abroad, all or some of the features of the content may not be available, but in this case, the company will not bear any responsibility.
Provision of Services
A member shall not violate the member's obligations under Article 10, and in the event of such an act, the company may restrict the use of the member's service, delete related information (writing, photos, videos, etc.) and other measures. The reasons and procedures for violating the specific obligations of members where restrictions on use are imposed shall be determined in accordance with Article 7 (1).
Restriction of some authority: Restriction of certain authority such as chat restriction for a certain period and initialization of game information
Restriction on the use of characters: Restriction on the use of member characters for a certain period of time or permanently
Restriction on the use of accounts: Restriction on the use of member accounts for a certain period of time or permanently
Restriction on the use of members: Restriction on members' use of game services for a certain period of time or permanently
If the restriction of use under paragraph 1 is justified, the company shall not compensate for the damage suffered by the member due to the restriction of use.
The Company may suspend the use of the Services for the account until the investigation into any of the following issues has been completed.
Where a legitimate report has been received that the account has been hacked or stolen
In the case of suspected illegal program users, workplaces, etc
Where provisional measures for the use of services are required for other reasons equivalent to each of the above subparagraphs
After the investigation under paragraph 3 is completed, in the case of content provided through paid payment, the members' usage time shall be extended by the suspended time or compensated with the equivalent content. However, this is not the case if the member falls under the reasons referred to in each subparagraph of paragraph (3).
Reasons and procedures for restrictions on use and objections
The company determines the specific reasons and procedures for restricting the use under Article 19 (1) in consideration of various circumstances such as the content, degree, number of violations, and results.
When the company implements restrictions on use under Article 19 (1), it shall notify the members of the following matters in advance and notify them within the service. However, if it is unavoidable, it can be notified afterwards.
Reasons for restriction of use
Type and period of use restriction
Method of filing an objection to the use restriction
When a member wishes to disobey the company's restriction on use, he/she shall submit an objection to the company by writing, electronic document, etc. within 15 days from the date of notification.
Within 15 days from the date of receipt of the objection under paragraph (3), the company shall respond to the reasons for the member's objection in writing or electronic documents, and take measures accordingly. However, if it is difficult to answer within 15 days, the company notifies the member of the reason and processing schedule.
Payment of Payment
In principle, the imposition and payment of the purchase price for content are based on policies or methods determined by mobile carriers or open market operators. In addition, the limits for each payment method may be granted or adjusted in accordance with the policies set by the company, open market operator, payment company, or government policy.
In the case of paying the purchase price of content in foreign currency, the actual amount charged may be different from the price indicated in the store of the service due to exchange rates and fees.
Withdrawal of Subscription
Paid services provided by the company are divided into withdrawal of subscriptions and restrictions under related laws such as the Consumer Protection Act in e-commerce, etc. and the Content Industry Promotion Act. In the case of paid services that can be withdrawn, members can request the company to withdraw their subscription only for paid services that have not been used within seven days of purchasing the paid service.
A member shall not withdraw his/her subscription under paragraph (1) against the will of the company in any of the following cases pursuant to the provisions of the preceding paragraph.
Where goods, etc. are lost or damaged due to reasons responsible to the member
When a member uses or consumes some of the goods (If you consume charging events, VIP benefits, paid goods, etc. that can be obtained through payment)
If it is difficult to sell again after a while
Items that are used immediately after purchase or applied to the application immediately
In the case of content that is paid for and used as a fixed-term product
Other cases prescribed by law for the safety of transactions
Notwithstanding the provisions of paragraphs (1) through (2), if the contents of the paid service provided by the company are different from the contents indicated or advertised or executed differently from the contract, the member may withdraw the subscription within three months from the date of purchase or 30 days from the date of knowing.
Members may withdraw their subscription verbally, in writing (including electronic documents), by e-mail, etc.
If a minor purchases a paid service provided by the company without the consent of the legal representative, the minor or legal representative may cancel the payment. However, cancellation may be restricted if a minor is believed to be an adult using private skills, and whether the buyer of the paid service is a minor is determined based on the name of the payment method, such as the terminal where the paid service has been paid.
If the company pays free of charge to its members or receives paid services as gifts from other members, and paid contents that have already been used or are considered to have been used, they will be excluded from the subscription withdrawal.
Refund of Overpayment
In the event of overpayment, the company will refund the overpayment to the member. However, if the overpayment occurs due to the negligence of the member without the company's intention or negligence, the actual cost of the refund shall be borne by the member within reasonable scope.
The paid service is based on the payment method provided by the open market operator, and if an overcharge occurs during the payment process, a refund must be requested to the company or the open market operator. However, depending on the policy and system of the open market operator, the company may request the open market operator to implement the necessary refund procedure.
Communication charges (call charges, data call charges, etc.) arising from downloading applications or using network services are not eligible for refund.
Refunds are made according to the refund policy of the open market operator or company depending on the type of operating system of the mobile device using the game service.
Free services obtained free of charge while using the service without paying a fee, or provided free of charge by the company through internal or external affiliated events are excluded from the refund.
The company may contact the member through the information provided by the member to process the refund of the overpayment and may request the provision of the necessary information.
Termination of Contract
If a member wants to terminate the contract, he or she can apply for withdrawal through customer support, and when the withdrawal is completed, all of the member's game information (scores, characters, items, game money, etc.) will be deleted and cannot be recovered. Deletion of the application or termination of the connection with the affiliated service is not recognized as termination of the contract.
The Company may terminate the Agreement upon prior notice if the Member violates the Member's obligations set forth in these Terms and Conditions, or if the Member has caused damage to the Company in violation of the current law and intentional or gross negligence. However, if a member violates the current law or causes damage to the company due to intentional or serious negligence, the contract of use may be terminated without prior notice. In this case, the member loses the right to use the paid service and cannot claim a refund or compensation for damages.
The company may terminate the use contract and take measures such as destroying the personal information of the member who did not use the company's service for one year continuously from the latest service use date. In this case, the member will be notified of the fact that measures such as termination of the contract or destruction of personal information will be taken 30 days before the date of action, and the personal information to be destroyed.
Compensation for damages
If a member wants to terminate the contract, he or she can apply for withdrawal through customer support, and when the withdrawal is completed, all of the member's game information (scores, characters, items, game money, etc.) will be deleted and cannot be recovered. Deletion of the application or termination of the connection with the affiliated service is not recognized as termination of the contract.
The Company may terminate the Agreement upon prior notice if the Member violates the Member's obligations set forth in these Terms and Conditions, or if the Member has caused damage to the Company in violation of the current law and intentional or gross negligence. However, if a member violates the current law or causes damage to the company due to intentional or serious negligence, the contract of use may be terminated without prior notice. In this case, the member loses the right to use the paid service and cannot claim a refund or compensation for damages.
The company may terminate the use contract and take measures such as destroying the personal information of the member who did not use the company's service for one year continuously from the latest service use date. In this case, the member will be notified of the fact that measures such as termination of the contract or destruction of personal information will be taken 30 days before the date of action, and the personal information to be destroyed.
Member's Complaint Handling and Dispute Resolution
In consideration of the convenience of members, the company guides how to present members' opinions or complaints in areas such as the homepage, setting in the game service, and help. The company operates a dedicated organization to deal with these members' opinions or complaints.
The Company shall expedite any comments or complaints made by its members within a reasonable period of time if they are objectively deemed justified. However, if the process takes a long time, the reason and processing schedule for the long time will be notified to the member through announcements in the game service, or by e-mail, phone, or written notice.
In the event of a dispute between the company and its members and mediation by a third dispute mediation agency, the company may faithfully prove the measures taken to the member, such as restrictions on use, and follow the mediation by the mediation agency.
The operating hours of the customer center operated by the company are as follows.
Operating hours: 09:30 to 18:30
Working days: Monday to Friday (excluding Saturdays, Sundays and public holidays)
Exemption from Company
The Company is exempt from liability if it is unable to provide services due to exhibitions, accidents, natural disasters, emergencies, technical defects or other force majeure reasons that cannot be resolved by current technology.
The company is exempted from responsibility for the suspension of game services, disabilities in use, and termination of contracts due to reasons attributable to members. In particular, in the case of downloadable applications, the company is not responsible for data loss caused by changes in the device, number change, or deletion of the application. In addition, the company is not responsible for any loss of data, etc. caused by a member not signing up for the platform service and changing the device or number or deleting the application.
The Company shall be exempted from liability in the event of damage to its members due to the failure of the key telecommunications operator to stop or provide telecommunications services normally, unless there is intentional or gross negligence by the Company.
The company shall be exempted from liability in the event of game service suspension or failure due to unavoidable reasons, such as repair, replacement, regular inspection, construction, etc. of game service facilities announced in advance.
The Company shall be exempted from liability for any problems arising from the member's mobile network or mobile device environment, or any problems arising from the company's intentional or negligible network environment.
The Company shall be exempted from liability for information, data, reliability of facts, accuracy, etc. posted or transmitted by members or third parties within the Game Service or on the Company's website unless the Company has intentionally or grossly negligent.
The Company is not obligated to intervene in disputes arising between members or between members and third parties through game services and is not responsible for compensating for any damages arising therefrom.
In the case of free services among the game services provided by the company, the company shall not compensate for damages unless there is intentional or serious negligence by the company.
Some of the game services may be provided through services provided by other operators, and the company is exempted from liability for damages caused by services provided by other operators unless the company has intentionally or grossly negligent.
The company shall not be responsible for the loss or failure of characters, experiences, items, etc. expected by members of the game service, and shall be exempted from liability unless there is intentional or gross negligence by the company.
The company shall be exempted from liability for the loss of members' game cyber assets (game money) and usage records unless the company intentionally or grossly negligent.
The Company shall be exempted from liability in the event of damage caused by a member's mobile device error, or in the event of damage caused by incorrect or incomplete entry of personal information and e-mail addresses, unless there is any intentional or gross negligence by the Company.
The company may limit the time of use of game services or members according to related laws and government policies, and is exempted from responsibility for all matters related to the use of game services caused by these restrictions and restrictions.
Notification to Members
If the company notifies the member, it can be an e-mail address, e-note, push notification, etc. designated by the member.
The company may replace the notification under paragraph 1 by presenting the company's website, the official site of the game service, pop-up screen, etc. for at least 7 days when notifying the entire member.
Trial Rights and Applicable Acts
These terms and conditions are regulated and interpreted in accordance with the laws of the Republic of Korea, and if a lawsuit is filed due to a dispute between the company and its members, the court in charge shall be the court in accordance with the procedures prescribed by law.
(Additional Provisions) These terms and conditions will come into effect on December 21, 2021.